Our Tools: myCare

Have you heard about myCare?

Better Living Homecare is dedicated to enhancing your quality of life, and we firmly believe that myCare will play a significant role in achieving that goal.

As an approved Home Care Provider, Better Living Homecare recognises the importance of taking proactive measures to provide our clients with the best possible care, while ensuring the utmost level of security.

myCare is a creative in-home tool designed to facilitate seamless communication between our clients and their care providers, ensuring that their Care Plan is executed with precision and efficiency.

How Does myCare Help You?

Real-Time Access

It gives you access to your most recent Care Plan in real-time. It explains the services you can get from your Home Care Package, how often they will be provided, and your goals. Accessing myCare, will help ensure that the services you receive are in line with your objectives, requirements, and preferences.

Personalised Care

Ensuring the suppliers delivering your care and services are providing them in line with your specific care needs. Your suppliers and service providers will use myCare to review your Care Plan prior to delivering your care and services.

Enhanced Security

Your myCare is only accessible by scanning you QR code, so keep it in a safe place and only provide it to those that require access to it e.g, your Support Workers and Service Providers.

Easy Communication

Quick and easy channel to report health and safety incidents and concerns. Your safety is our priority therefore having myCare allows both you and your Support Worker to feel safe and reassures your safety 24/7.

How Does It Work?

STEP 1: QR Code

You will receive your myCare QR code. Store this in a secure location that is still easy to access and to share with providers as needed.

STEP 2: On Arrival

On arrival your care or service provider simply scans the QR code with their mobile phone camera. A link will take them to a site where they will be prompted to enter their contact details, including full name, business name and mobile.

STEP 3: Your Pin

They will be sent a verification PIN via SMS. Once entered they will have access to view your Care Plan, complete safety assessments and/or report incidents.

STEP 4: Log Off

Once your care or service provider is finished, they will log-off from their shift via the myCare tool, adding any notes to share back with your Care Manager.

What's life like with Better Living Homecare?

"I have been happy with Better Living as they are generally easily available and allow me to manage my package when possible. And are able to help arrange care when necessary. I have always found my care manager to be friendly, helpful, and caring."
FrancesClient (VIC)
Frances
"Better Living Homecare has been fantastic at guiding us through the process and getting the most care service possible from dad’s package. They took time to understand our situation and offer us different solutions to ensure dad is always well cared for. Their staff members are very personable. I highly recommend them."
PeterSon of Client (NSW)
Peter
"I switched to Better Living Homecare and it’s been such a different experience to what I had with my previous Provider. I now pay less in fees and receive more care! My carer Sue is a godsend. My only regret is that I didn’t switch sooner."
KateClient (VIC)
Kate
"I used to think that higher fees equaled better care. I was wrong! We have felt listened to and supported by Better Living Homecare. They have been a wonderful help to our family, but most importantly, to mum."
DorothyDaughter of Client (VIC)
Dorothy
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"I have been happy with Better Living as they are generally easily available and allow me to manage my package when possible. And are able to help arrange care when necessary. I have always found my care manager to be friendly, helpful, and caring."
FrancesClient (VIC)
Frances
"Better Living Homecare has been fantastic at guiding us through the process and getting the most care service possible from dad’s package. They took time to understand our situation and offer us different solutions to ensure dad is always well cared for. Their staff members are very personable. I highly recommend them."
PeterSon of Client (NSW)
Peter
"I switched to Better Living Homecare and it’s been such a different experience to what I had with my previous Provider. I now pay less in fees and receive more care! My carer Sue is a godsend. My only regret is that I didn’t switch sooner."
KateClient (VIC)
Kate
"I used to think that higher fees equaled better care. I was wrong! We have felt listened to and supported by Better Living Homecare. They have been a wonderful help to our family, but most importantly, to mum."
DorothyDaughter of Client (VIC)
Dorothy
Previous
Next

Want to switch Providers? With us it's easy!

We make it seamless for clients to switch to Better Living Homecare. We take over the process for you and coordinate with your previous provider to ensure continuity of care. If you’re interested in keeping your care workers we will do our best to make that happen.

Want to learn how to make the switch?

Call Our Friendly Team

Still researching? Here's the perfect guide for you.

In this free e-book you’ll discover some of the ways to better maximise the value of your Home Care Package. Whether you have a package and are thinking of switching providers, have a new Home Care Package, are waiting or are thinking of applying, this guide will help you on your journey.

Better Living Home Care